Start with the product

Ask the customer or sender for the correct transport instructions. Record the required condition and any additional requirements before the journey is confirmed.

Setting and product temperature

The equipment temperature setting and measured product temperature are different data. Agree what information is needed at loading and unloading.

Coordination at handover

The condition of goods at loading, packaging and handover duration may matter. Describe special loading and unloading instructions and designate a contact person.

Discuss special instructions beforehand

Discuss required documentation before placing the order. If the product specification is unclear, clarification is needed.

Source: European directive on quick-frozen food, Article 5. Product requirements remain decisive for the specific shipment.